Article 6 – Costs in case of withdrawal
If a consumer makes use of his right of withdrawal, he shall be responsible for, at most, the costs of returning the goods.
If the consumer has paid a sum, Jollymex will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.
Article 7 – Exclusion of the right of withdrawal
The right of withdrawal does not apply among other things to contracts for
the supply of goods made to the consumer’s specifications or clearly personalized.
Article 8 – Price
Jollymex reserves the right to change the price of the goods without notice.
Prices stated in offers of products or services include VAT.
Article 9 – Conformity and guarantee
Jollymex guarantees that the products and/or services fulfil the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded.
A guarantee arrangement offered by Jollymex, manufacturer or importer does not affect the legal rights and claims that a consumer, as a result of the contract, can enforce against Jollymex.
In case of failure of (timely) fulfilment by Jollymex, the goods will be delivered again by Jollymex free of charge.
Jollymex’s guarantee does not apply to products and goods delivered by the consumer.
Article 10 – Supply and implementation
Jollymex will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.The place of delivery is deemed to be the address that the consumer makes known to the company.
Taking into consideration that which is stated in article 3 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 7 days, unless a longer period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 2 days after the payment has been received. In this case, the consumer has a right to dissolve the contract free of charge. In the case of dissolution, Jollymex will refund the consumer the sum paid as quickly as possible, though at the latest within 30 days after that dissolution.
Jollymex cannot be held responsible for possible damage, nor will any liability be accepted by the company for late or wrong delivery.
Article 11 – Payment
As far as no other date has been agreed, sums payable by the consumer should be paid after placing the order. The order will be final after the order confirmation is sent to the consumer and upon receive of full payment.
The consumer reserves the right to report immediately to Jollymex any inaccuracies in payment data provided or stated.
In the event of non-payment on the part of the consumer, Jollymex has the right, subject to statutory limitations, to charge the consumer reasonable costs about which the consumer was informed in advance.
Article 12 – Complaints procedure
Complaints must be lodged within fourteen days from the receipt of goods,
in their entirety and clearly defined, after the consumer has discovered the defects.
A reply to complaints submitted to Jollymex will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then Jollymex will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
If the complaint cannot be resolved by mutual agreement not a dispute arises that is susceptible to the settlement of disputes.
Article 13 – Disputes
On agreements between the entrepreneur and the consumer to which these terms and conditions relate exclusively Belgian law applies.